FAQs – Relic

FAQ

Shipping & Delivery

Whats your shipping policy? Whats your shipping policy?

Relic offers carbon neutral shipping with compostable mailers. Customers can expect to recieve their delivery within 2-7 days of purchasing. For all US orders over $100, we offer free shipping!

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and checkout cart. On average, shipping varries between $4 - $8. We offer free shipping on all US orders over $100.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products worldwide. Some of our favorite customers are from Japan, Austrailia, Canada, and Europe!

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your location.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

We will happily accept returns/exchanges as long as the products are in their original condition. To inquire about making a return, you can email: general.relic@gmail.com.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month (30 days) after the purchase is made.

How much can I get refunded? How much can I get refunded?

If the refund is made within our 30 day refund period, you will be refunded for the full cost of the item. Shipping and Tax are not refundable.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.